Refund policy

At AHIME, we value quality, transparency, and customer satisfaction.

If for any reason you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

1. Return Eligibility

You have the right to request a return within 14 days of receiving your order, in accordance with consumer protection regulations.

To be eligible for a return:
- Items must be unused, unworn, unwashed, and in their original condition
- Items must be returned with original packaging and tags
- Items showing signs of wear, damage, or alteration will not be accepted

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:
- Items marked as final sale
- Gift cards
- Items damaged due to improper use or care

3. How to Request a Return

To initiate a return, please contact us at:
Email: contact@ahime.world

Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return

Our team will provide return instructions within 24–48 business hours.

4. Return Shipping

- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
- We recommend using a tracked shipping service, as we are not responsible for lost return shipments

5. Refunds

Once your return is received and inspected, you will be notified by email.

If approved:
- Refunds will be issued to the original payment method
- Processing time may take up to 5–10 business days, depending on your payment provider

Original shipping fees are non-refundable.

6. Exchanges

If you wish to exchange an item for another size or color, please contact us at contact@ahime.world.
Exchanges are subject to stock availability.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.

8. Contact

For any questions related to returns or refunds, please contact:
contact@ahime.world